Terms & Conditions
Last updated: September 2026
These terms govern your use of the CleanAxisCo website and the cleaning services provided by CleanAxisCo Pte Ltd, a company registered in Singapore. Unlike a marketplace app, our cleaning is carried out by our own trained, background-checked team. By booking a service with us, you agree to these terms, and you confirm you have the authority to do so for your household or company.
Bookings and quotations
Prices shown on our website are starting "from" prices. Your final fixed price depends on the property size, condition and any add-ons, and is confirmed with you on WhatsApp before the booking is finalised. A booking is confirmed once we have agreed the price, date and time with you. Quotations are valid for 30 days from the date we send them, and home cleaning has a minimum session length, which we will confirm when you book.
Pricing and payment
We keep pricing transparent, with no surprise charges after the job and no GST added to your price. Payment is due on completion unless agreed otherwise, and can be made through GrabPay, ShopeePay (including SPayLater) or Atome instalments. There is no extra charge for cleaning on public holidays or weekends. If your requirements change, we may revise the quotation and will always confirm the new price with you first.
Rescheduling and cancellation
Plans change, and we try to be flexible. Please give us as much notice as you can if you need to move or cancel a booking. One reschedule is free; short-notice changes or repeat rescheduling may incur a small admin fee, which we will always tell you about first.
Access and preparation
Please make sure our team can access the property at the agreed time, and let us know about any parking, lift or security arrangements. We ask that you secure cash, jewellery and other valuables before we arrive, and flag any fragile or high-value items so we can take extra care or leave them untouched.
Scope of the service
Each service covers the areas listed on its service page. Some tasks, such as heavy mould removal, pest issues, exterior or high-rise external window work, and clearing large amounts of rubbish, sit outside a standard clean. If a job needs more than expected, we will discuss it with you before doing extra work.
Our re-clean guarantee
We check the home before we leave, and we encourage you to look over the work while our team is still there so anything can be sorted on the spot. If you are not happy with a specific area, tell us within 24 hours of the clean and we will come back to put it right at no extra cost, for the same scope of work.
Your responsibilities
To help us do a good job safely, please:
- Give accurate information about the property and job so we can quote and plan correctly.
- Provide safe access to the unit and to electricity, water and any facilities the team needs.
- Tell us in advance about any hazards, unsafe conditions, alarms or special equipment, and how to use them.
- Secure cash, jewellery and valuables, and keep pets settled or separated if needed.
Liability
Our team takes care in your home and may decline any request that is unsafe or unreasonable. We are not responsible for pre-existing damage, normal wear and tear, or issues caused by items that were already faulty, loose or not installed properly, nor for delays or losses caused by events beyond our reasonable control. Please report any concern to us within 24 hours so we can look into it. Where we are responsible, our liability is limited to re-cleaning the affected area or the value of the service provided. All fees are in Singapore dollars.
Intellectual property
The content, images and design on this website belong to CleanAxisCo and may not be copied or reused without our permission.
Governing law
These terms are governed by the laws of Singapore.
Contact us
For any question about these terms, message us on WhatsApp or call +65 8659 6594, or email [email protected].